This Statement of Privacy Online in force since 1 January 2021.We are a family owned and operated business.

Your privacy is important to SIGNOVE.

 

This Statement discloses information-related practices for websites of SIGNOVE and its affiliates, from what type of information about website users is collected and tracked, to how the information is used, shared or even processed offline. It also describes how cookies, web beacons and other technologies can be used in SIGNOVE’s Cloud services and SIGNOVE software products. References to SIGNOVE websites, products and services in this Online Privacy Policy Statement include applications (or “apps”), programs and devices

This SIGNOVE Online Privacy Statement complements the SIGNOVE Privacy Policy Statement .

This Statement applies to SIGNOVE websites that link to this Statement, but does not apply to those SIGNOVE websites that have their own Privacy Policy Statement. In addition, it does not apply to instances where we merely process data on behalf of customers for their benefit, such as when we act as a web hosting service provider.

 

We may supplement this Statement with additional information related to any specific interaction we have with you, such as a transaction document or a specific privacy policy statement when ordering or using an online service.

SIGNOVE’s privacy practices with respect to information collected through the signove.com website, as described in this SIGNOVE Privacy Policy Statement , are in compliance with the Economic Cooperation Cross Border Policy System (CBPR) of Asia and the Pacific (APEC) . APEC’s CBPR system provides a model for companies to ensure the protection of personal information transferred between APEC participating economies. More information on the structure of APEC can be found here (download PDF, 89 KB) . If you have any questions or complaints regarding SIGNOVE’s privacy policies or practices, please contact us using this form. Likewise, if you have issues not properly resolved by SIGNOVE regarding privacy or data usage, please contact SIGNOVE’s Data Protection Officer (DPO) directly using this form .

Collection of personal information

Introduction

 

You may choose to provide us with personal information directly in a variety of situations. For example, you can provide us with your name and contact information so that we can communicate with you, to process an order, request a service, provide a subscription or to conduct business in the case of suppliers or business partners. You will also be able to provide your credit card details to purchase something or share a description of your education and work experience in connection with a job at SIGNOVE for which you would like to be considered. If you tell us that you do not want us to use your information to make additional contacts in addition to fulfilling your request, we will respect your wish.

 

Record

 

When you want to receive information, download publications, sign up for in-person or virtual events, or request an evaluation, SIGNOVE may ask you to provide your name and business contact information, as well as other information related to your request. We use this information in connection with your request and to communicate with you. This information can, in most cases, also identify you when visiting our websites. SIGNOVE will keep your information for possible future interactions with you. If you wish to request that SIGNOVE no longer use your registration information, contact SIGNOVE using this form .

We may also ask you to register a SIGNOVE-Id, in which case you will need to provide us with your name, your email address, your country location and other information, if necessary, for the purpose for which you are being asked to you register. SIGNOVE-Id is used to uniquely identify you when visiting our websites, placing an order or request or using a product or service. To order most services and products, we request the registration of a SIGNOVE-Id. Registration with SIGNOVE-Id may also allow you to customize and control your privacy settings. Certain SIGNOVE products and services may require exclusive registration specifically for the purpose of providing those products or services. In such cases,

 

Visits to SIGNOVE websites and the SIGNOVE Cloud of services and applications (“apps”)

 

SIGNOVE may also collect information related to your use of our websites and the SIGNOVE Cloud for services and applications (“apps”) through the use of various technologies. For example, when visiting SIGNOVE websites or accessing SIGNOVE services or SIGNOVE Cloud apps, SIGNOVE may record certain information that your browser or device sends to SIGNOVE, such as your IP address (including information derived from your IP address, such as your geographic location), the type, version and language of your operating system, browser or device, access time, access duration and referenced website addresses. SIGNOVE may also collect information about your use of the website or application, including crash logs and usage statistics, such as the pages you visit on SIGNOVE websites, the time you spent on each site and other actions you take when visiting the SIGNOVE website. When accessing the SIGNOVE website without a SIGNOVE-Id or without connecting, SIGNOVE will still collect some of this personal information to allow the websites to function properly.

 

Along with mobile applications, SIGNOVE may collect information about the location of your device, such as information about your geographic location or your specific user ID.

 

In addition, some of SIGNOVE’s software products, services and apps from the SIGNOVE Cloud include technologies that allow SIGNOVE to collect certain information about the use of SIGNOVE’s products and services. SIGNOVE may also use these technologies to determine whether you have opened an email or clicked on a link contained in an email. For details on the technologies that SIGNOVE employs, see Cookies, Web Beacon and Other Technologies below.

 

Marketing information

 

Most of the information that SIGNOVE collects about you comes from our direct interactions.

 

From time to time, SIGNOVE may also collect information that concerns you indirectly from other sources, such as supplier lists. In doing so, SIGNOVE will ask suppliers to confirm that the information has been acquired legally by a third party and that SIGNOVE has the right to obtain and use it.

 

When registering for an event, we may collect additional information (online or offline) about the event’s company and, during an event, information such as participation in sessions and search results. Events can be recorded and group photos can be taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (for example, by handing out a business card), we may use it to communicate with you.

 

The information collected, directly or indirectly, can be combined to help us improve your overall accuracy and completeness, and to help us better adapt our interactions with you.

Use of personal information

The following paragraphs describe in more detail how SIGNOVE uses your personal information.

 

Fulfilling your Transaction Request

 

If you request something from SIGNOVE, for example, a product or service, a callback or specific marketing materials, we will use the personal information provided to fulfill your request. To help do this, SIGNOVE may share information with others, for example, SIGNOVE business partners, financial institutions, carriers or government authorities, such as customs authorities, involved in the service. We may also contact you as part of our customer satisfaction surveys or for market research purposes.

 

Customizing Your Experience on SIGNOVE Websites

 

SIGNOVE may use the personal information we collect about you to provide a personalized experience on our websites and services, such as offering content that may interest you and facilitate navigation on our websites. SIGNOVE may also use this information to improve our websites.

 

Providing Support

 

SIGNOVE may use your personal information to support products or services that you have obtained from SIGNOVE, such as notifying you of a product update or correction. SIGNOVE may combine your information with information from other interactions with you to provide more valuable suggestions regarding product support.

 

SIGNOVE also offers “Live Chat” sessions on SIGNOVE websites to help you while browsing them or on forums, where problems can be raised and solutions can be proposed; SIGNOVE will use the personal information provided in these sessions or in such forums in accordance with this Online Privacy Policy Statement.

 

During the provision of technical support to you, we may sometimes have incidental access to data that you have provided to us or data that is located on your system. This data may contain information about you, your company’s employees, customers, partners or suppliers. This Online Privacy Policy Statement does not apply to SIGNOVE’s access to or treatment of such personal information; the conditions relating to the treatment and processing of such data are covered by the applicable Terms of Use or other agreements between you and SIGNOVE, such as the Terms of Use for the Exchange of Diagnostic Data.

 

SIGNOVE Cloud services and applications (“apps”)

 

SIGNOVE may use the information collected about the use of the SIGNOVE Cloud services by the Customer so that SIGNOVE can: establish statistics on the use and effectiveness of SIGNOVE software products and SIGNOVE Cloud services and apps; improve and personalize the use and experience of our products and services by the Customer; standardize interactions with the Customer; inform customers about the general use of their products and services, in addition to improving and developing products and services and standardizing or improving interactions with the Customer’s device; and prepare compiled and anonymous reports.

 

Marketing

 

As informações pessoais fornecidas à SIGNOVE, assim como as informações pessoais que coletamos sobre você indiretamente, podem ser usadas pela SIGNOVE para fins de marketing, ou seja, para mantê-lo informado sobre eventos, produtos, serviços e soluções que a SIGNOVE vende e que podem complementar um portfólio de produtos existente. No entanto, antes de fazer isso, oferecemos a oportunidade de escolher se deseja ou não ter suas informações pessoais usadas dessa maneira. A qualquer momento, é possível optar por não receber materiais de marketing da SIGNOVE, seguindo as instruções de cancelamento de subscrição incluídas em cada e-mail recebido, indicando nos contatos por telefone ou entrando em contato com a SIGNOVE diretamente (consulte “Perguntas sobre privacidade e acesso” abaixo).

 

Alguns de nossos eventos e ofertas podem ser de propriedade compartilhada ou ser patrocinados pela SIGNOVE e por terceiros, como parceiros de negócios e provedores de soluções, que usam, revendem ou complementam produtos ou serviços da SIGNOVE. As ofertas e os eventos que possuem propriedade compartilhada indicam claramente quando essa parceria existe. Ao se inscrever para essas ofertas ou eventos, esteja ciente de que suas informações também podem ser coletadas e compartilhadas com esses terceiros. Recomendamos que você se familiarize com as políticas de privacidade desses terceiros para compreender a maneira como eles irão lidar com informações sobre você.

 

When choosing to “Send This Page” to a friend or colleague, SIGNOVE will ask for your name and e-mail address. We will automatically send you an email, only once, sharing the page you have indicated, but we will not use the information for any other purpose.

 

Recruitment

 

With regard to an application or employment consultation, whether it is posted on a SIGNOVE website or elsewhere, it is possible to provide us with information about you, such as a resume. We may use this information throughout SIGNOVE in order to direct your inquiry or consider you for employment purposes.

 

Monitoring or Recording of Calls, Chats and Other Interactions

 

Some online transactions may involve phone calls made by you or us. They can also involve online chats. Remember that SIGNOVE’s general practice is to monitor and, in some cases, record these interactions for team training or for quality assurance purposes, or to maintain evidence of a particular transaction or interaction.

 

Use of Information in the Social Computing Environment

 

SIGNOVE provides social computing tools on some of its websites to allow online sharing and collaboration between members who have registered to use them. These tools include forums, wikis, blogs and other social media platforms.

 

When downloading and making use of these applications or registering using these social computing tools, you may be asked to provide certain personal information. Registration information will be subject to and protected in accordance with the Privacy Policy Statement, except for information that is automatically available to other participants as part of your profile. These applications and tools may also include supplemental privacy statements with specific information about collection and handling practices. Read the supplemental statements to understand what the tools and applications have to offer.

 

Any other content posted, such as pictures, information, opinions or any other type of personal information that you make available to other participants on these social platforms or applications, will not be subject to this Privacy Policy Statement. On the contrary, such content is subject to the Terms of Use of those platforms and to any additional guidelines and privacy information provided in relation to its use, as well as the process by which you can remove your content from these tools or obtain help for that. Consult them to better understand your rights and obligations, those of SIGNOVE and those of other parties regarding this type of content. Please be aware that the content you post on such social computing platforms may be made widely available to others,

 

Protection of the Rights and Property of SIGNOVE and Others

 

We may also use your personal information to protect the rights or property of SIGNOVE, our business partners, suppliers, customers or others, when we have reasonable reason to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure will be necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order or legal process carried out on our websites .

 

Information for Business Partners

 

If you represent a SIGNOVE business partner, you can visit SIGNOVE websites specifically designed for SIGNOVE business partners. We may use information provided on that website to manage and develop our business relationship with you, the business partner you represent and general SIGNOVE business partners. For example, this may involve using your information to send your details to SIGNOVE’s business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), customers or potential customers of SIGNOVE. Regarding a specific transaction or program,

 

Information for Suppliers

 

If you represent a SIGNOVE supplier, you can visit SIGNOVE websites specifically designed for the use of SIGNOVE suppliers. We may use the information provided on these websites to enter or transact with you. For example, this may include sharing information with other SIGNOVE parties, SIGNOVE business partners, customers, carriers, financial institutions or government officials involved in the service. They may also be used to manage and develop our relationship with you, the supplier you represent, and other SIGNOVE suppliers in general.

 

Kids

 Unless otherwise stated, our websites, products and services are not intended for children under the age of 16.

Retention

SIGNOVE will keep your personal information for as long as necessary to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example, to fulfill our legal obligations, resolve disputes or enforce our agreements).

 

Your registration information will be maintained as long as your account or SIGNOVE-Id is active or as needed to provide your services. If you would like to request that SIGNOVE no longer use your registration information to provide services, please contact SIGNOVE using this form .

With respect to SIGNOVE Cloud services for which you are authorized to use by the SIGNOVE customer who contracts this service with SIGNOVE, your registration information may be maintained to meet certain requirements of that SIGNOVE customer.

Cookies, Web Beacon Other Technologies

As mentioned above, we collect information from your visits to our websites and the use of our SIGNOVE Cloud services and software products, to help us gather statistics on usage and effectiveness, customize your experience, customize our interactions with you and improve our products and services . SIGNOVE does this through the use of several technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage beacons (HTML5) and “cookies”.

What are cookies and why are they used?

 

A cookie is data that a website can send to your browser and that can be stored on your computer as a tag that identifies your computer. Although cookies are normally used only to measure the use of the website (such as the number of visitors and the duration of the visit) and effectiveness (such as the topics that visitors are most interested in) and to facilitate navigation or use and as such , they are not associated with any personal information, they are also sometimes used to personalize the experience of a known visitor to a website, being associated with profile information or user preferences. Over time, this information provides valuable knowledge to help improve the user experience.

 

When third parties present their products / services on a SIGNOVE website, SIGNOVE may produce anonymous aggregated information and share it with them to help them understand how many users have interacted with or shown interest in their products / services.

 

Generally, cookies are categorized as “session” cookies or “persistent” cookies. Session cookies help you to navigate the website efficiently, tracking your progress from page to page, so that you are not prompted for information already provided during the current visit or information needed to complete a transaction. Session cookies are stored in temporary memory and deleted when the web browser is closed. Persistent cookies, on the other hand, store user preferences for current and successive visits. They are saved on the device’s hard drive and remain valid after the browser is restarted. We use persistent cookies, for example, to record your choice of language and country location.

 

How to express privacy preferences regarding the use of cookies

 

When visiting our websites or online services, you may be able to set your preferences regarding cookies and other similar technologies using the options and tools provided by your web browser or by SIGNOVE. If a cookie manager has been implemented by SIGNOVE, it will be displayed on your first visit to our website. By clicking on “cookie preferences” at the bottom of a SIGNOVE website, you can choose and change at any time which types of cookies you would like SIGNOVE websites and SIGNOVE Cloud services to use. It is possible to indicate your preference for required, required and functional or required, functional and personalization cookies. Here, you can also find more information about the types of cookies used. Using cookie preferences does not result in the deletion of cookies that are already on your device. You can delete cookies that are already on your device through your web browser settings.

 

Although websites, online services and SIGNOVE Cloud services still do not recognize the browser’s automated signals in relation to tracking mechanisms, such as instructions not to crawl, it is usually possible to express your privacy preferences regarding the use of most of cookies and similar technologies through your web browser. Refer to the “Tools” heading (or something similar) in your specific browser to find information about cookie control. In most cases, you can configure your browser to notify you before receiving a cookie, giving you the option to decide whether to accept it or not. You can also generally configure your browser to disable cookies. Cookies on our software products may be turned off on the product itself. As cookies allow you to take advantage of some of the features of SIGNOVE websites or software products and SIGNOVE Cloud services, SIGNOVE recommends that you leave them enabled. When blocking, turning off or otherwise rejecting our cookies, some web pages may not be displayed correctly or it will not be possible, for example, to include items in your shopping cart, continue with the checkout or use any websites or services from SIGNOVE cloud that may require connection.

 

Web beacons or other technologies

 

Some SIGNOVE websites, SIGNOVE Cloud services and software products may also use web beacons or other technologies to better customize these sites to provide better customer service. These technologies can be used on several pages on SIGNOVE websites. When a visitor accesses these pages, an unidentifiable notice of the visit is generated, and can be processed by us or our suppliers. These web beacons often work in conjunction with cookies. If you do not want your cookie information to be associated with your visits to these pages or the use of these products, configure your browser to disable cookies or disable cookies on the product itself, respectively. By disabling cookies, the web beacon and other technologies will still detect visits to these pages; However,

 

For more information on the technologies employed by SIGNOVE software products and SIGNOVE Cloud services, including how to disable them, see the user guide for the specific software product or SIGNOVE Cloud services you are using.

 

SIGNOVE uses Local Shared Objects, such as Flash cookies, and local storage, such as HTML5, to store content and preference information. The third parties that SIGNOVE has joined to provide certain features on the SIGNOVE website or to display SIGNOVE advertising on websites based on its web browsing activity also use flash or HTML5 cookies to collect and store information. Several browsers may offer their own tools for removing HTML5. To manage Flash cookies, click here .

We may also include web beacons in marketing messages via email or in our newsletters, to determine whether the messages have been opened and the links contained have been clicked.

 

Some of our business partners set up web beacons and cookies on our website. In addition, third-party social media buttons may record certain information, such as your IP address, browser type and language, access time and referenced website addresses, and, if you are connected to those network sites can also link this collected information with your profile information on that site. We do not control these third-party tracking technologies. Please note that the “pdpd.com.br” domain used to provide static content on some of SIGNOVE’s websites is managed by SIGNOVE and not by a third party.

Online advertising

SIGNOVE does not provide third party online advertisements on SIGNOVE websites, but SIGNOVE advertises SIGNOVE products and services on third party websites. Familiarize yourself with the privacy policies of these network advertisers or website operators to understand their advertising practices, including the type of information they may collect about your use of the Internet.

 

Some advertising networks used by SIGNOVE may be members of the Network Advertising Initiative (NAI)

or the European Interactive Digital Advertising Alliance (EDAA) .

Individuals can choose not to receive targeted advertising delivered through the advertising networks of NAI or EDAA members using the tools provided when visiting the following websites:

We also engage with some specific third parties in order to manage some of our advertising on other sites. These third parties may use cookies and web beacons to collect information (such as your IP address) about your activities on SIGNOVE websites and third party websites to provide targeted SIGNOVE ads based on your interests:

In the United States and Canada, these SIGNOVE ads targeted at you will be identified by the AdChoices icon, as SIGNOVE participates in the Digital Advertising Alliance’s self-regulatory program on online behavioral advertising (see youradchoices.com and  youradchoices.ca ).

  • You can click the icon on the ads themselves to manage your preferences.
  •  Or, if you do not want this information to be used to deliver targeted ads, you can choose not to receive it by clicking here .

Please note that this will not cancel the sending of untargeted advertisements. You will continue to receive generic, non-targeted ads.

Links to third-party websites and third-party applications

To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or participate in communities on such sites, we can provide links or integrate third-party applications that allow you to log in, publish the content or participate in communities on our websites.

 

We may also provide general links to other companies’ websites.

 

The use of these links and applications is subject to the privacy policies of third parties and you should familiarize yourself with them before using the links or applications. SIGNOVE is not responsible for the privacy practices or the content of these other websites.

Notification of changes

SIGNOVE may update this Privacy Policy Statement periodically to reflect changes in data governance practices. The revised Privacy Policy Statement will be posted here with an updated revision date. We recommend periodically checking for changes or updates. If SIGNOVE makes a substantial change to the Privacy Policy Statement, SIGNOVE will post a notice at the top of this page for 30 (thirty) days. By continuing to use the SIGNOVE websites after such a review takes effect, SIGNOVE will consider that you have read and understood the changes.

Privacy and access questions

If you have questions about this Privacy Policy Statement or how SIGNOVE handles your information, the Customer can contact you using this form .

The Customer can also contact us at:

SIGNOVE Data Protection Officer

Dom Pedro II Street, nr. 675, Silver District

Campina Grande / PB, CEP 58.400-565, Brazil – Telephone +55 83 3321-6367 or 3065 6367

In certain cases, the Customer may be able to view, edit or delete their personal information online. In the event that your information is not accessible online and you wish to obtain a copy of specific information provided to SIGNOVE, or become aware that the information is incorrect and wish to correct it, please contact SIGNOVE. Additional information on Client Rights can be found here.

If you no longer wish to receive marketing emails from SIGNOVE, the Customer should update their preferences here. For subscriptions, please follow the unsubscribe instructions provided at the bottom of each email.

YOUR RIGHTS

REGISTER A REQUEST FOR ACCESS TO THE HOLDER'S DATA

CONTACT OUR DATA PROTECTION BOARD

MAKING A RESPONSIBLE COMPLAINT OR CLAIM