This Statement of Privacy Online in force since 1 January 2021.We are a family owned and operated business.
Your privacy is important to SIGNOVE.
Collection of personal information
You may choose to provide us with personal information directly in a variety of situations. For example, you can provide us with your name and contact information so that we can communicate with you, to process an order, request a service, provide a subscription or to conduct business in the case of suppliers or business partners. You will also be able to provide your credit card details to purchase something or share a description of your education and work experience in connection with a job at SIGNOVE for which you would like to be considered. If you tell us that you do not want us to use your information to make additional contacts in addition to fulfilling your request, we will respect your wish.
When you want to receive information, download publications, sign up for in-person or virtual events, or request an evaluation, SIGNOVE may ask you to provide your name and business contact information, as well as other information related to your request. We use this information in connection with your request and to communicate with you. This information can, in most cases, also identify you when visiting our websites. SIGNOVE will keep your information for possible future interactions with you. If you wish to request that SIGNOVE no longer use your registration information, contact SIGNOVE using this form .
We may also ask you to register a SIGNOVE-Id, in which case you will need to provide us with your name, your email address, your country location and other information, if necessary, for the purpose for which you are being asked to you register. SIGNOVE-Id is used to uniquely identify you when visiting our websites, placing an order or request or using a product or service. To order most services and products, we request the registration of a SIGNOVE-Id. Registration with SIGNOVE-Id may also allow you to customize and control your privacy settings. Certain SIGNOVE products and services may require exclusive registration specifically for the purpose of providing those products or services. In such cases,
Visits to SIGNOVE websites and the SIGNOVE Cloud of services and applications (“apps”)
SIGNOVE may also collect information related to your use of our websites and the SIGNOVE Cloud for services and applications (“apps”) through the use of various technologies. For example, when visiting SIGNOVE websites or accessing SIGNOVE services or SIGNOVE Cloud apps, SIGNOVE may record certain information that your browser or device sends to SIGNOVE, such as your IP address (including information derived from your IP address, such as your geographic location), the type, version and language of your operating system, browser or device, access time, access duration and referenced website addresses. SIGNOVE may also collect information about your use of the website or application, including crash logs and usage statistics, such as the pages you visit on SIGNOVE websites, the time you spent on each site and other actions you take when visiting the SIGNOVE website. When accessing the SIGNOVE website without a SIGNOVE-Id or without connecting, SIGNOVE will still collect some of this personal information to allow the websites to function properly.
Along with mobile applications, SIGNOVE may collect information about the location of your device, such as information about your geographic location or your specific user ID.
In addition, some of SIGNOVE’s software products, services and apps from the SIGNOVE Cloud include technologies that allow SIGNOVE to collect certain information about the use of SIGNOVE’s products and services. SIGNOVE may also use these technologies to determine whether you have opened an email or clicked on a link contained in an email. For details on the technologies that SIGNOVE employs, see Cookies, Web Beacon and Other Technologies below.
Most of the information that SIGNOVE collects about you comes from our direct interactions.
From time to time, SIGNOVE may also collect information that concerns you indirectly from other sources, such as supplier lists. In doing so, SIGNOVE will ask suppliers to confirm that the information has been acquired legally by a third party and that SIGNOVE has the right to obtain and use it.
When registering for an event, we may collect additional information (online or offline) about the event’s company and, during an event, information such as participation in sessions and search results. Events can be recorded and group photos can be taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (for example, by handing out a business card), we may use it to communicate with you.
The information collected, directly or indirectly, can be combined to help us improve your overall accuracy and completeness, and to help us better adapt our interactions with you.
Use of personal information
The following paragraphs describe in more detail how SIGNOVE uses your personal information.
Fulfilling your Transaction Request
If you request something from SIGNOVE, for example, a product or service, a callback or specific marketing materials, we will use the personal information provided to fulfill your request. To help do this, SIGNOVE may share information with others, for example, SIGNOVE business partners, financial institutions, carriers or government authorities, such as customs authorities, involved in the service. We may also contact you as part of our customer satisfaction surveys or for market research purposes.
Customizing Your Experience on SIGNOVE Websites
SIGNOVE may use the personal information we collect about you to provide a personalized experience on our websites and services, such as offering content that may interest you and facilitate navigation on our websites. SIGNOVE may also use this information to improve our websites.
SIGNOVE may use your personal information to support products or services that you have obtained from SIGNOVE, such as notifying you of a product update or correction. SIGNOVE may combine your information with information from other interactions with you to provide more valuable suggestions regarding product support.
SIGNOVE Cloud services and applications (“apps”)
SIGNOVE may use the information collected about the use of the SIGNOVE Cloud services by the Customer so that SIGNOVE can: establish statistics on the use and effectiveness of SIGNOVE software products and SIGNOVE Cloud services and apps; improve and personalize the use and experience of our products and services by the Customer; standardize interactions with the Customer; inform customers about the general use of their products and services, in addition to improving and developing products and services and standardizing or improving interactions with the Customer’s device; and prepare compiled and anonymous reports.
As informações pessoais fornecidas à SIGNOVE, assim como as informações pessoais que coletamos sobre você indiretamente, podem ser usadas pela SIGNOVE para fins de marketing, ou seja, para mantê-lo informado sobre eventos, produtos, serviços e soluções que a SIGNOVE vende e que podem complementar um portfólio de produtos existente. No entanto, antes de fazer isso, oferecemos a oportunidade de escolher se deseja ou não ter suas informações pessoais usadas dessa maneira. A qualquer momento, é possível optar por não receber materiais de marketing da SIGNOVE, seguindo as instruções de cancelamento de subscrição incluídas em cada e-mail recebido, indicando nos contatos por telefone ou entrando em contato com a SIGNOVE diretamente (consulte “Perguntas sobre privacidade e acesso” abaixo).
Alguns de nossos eventos e ofertas podem ser de propriedade compartilhada ou ser patrocinados pela SIGNOVE e por terceiros, como parceiros de negócios e provedores de soluções, que usam, revendem ou complementam produtos ou serviços da SIGNOVE. As ofertas e os eventos que possuem propriedade compartilhada indicam claramente quando essa parceria existe. Ao se inscrever para essas ofertas ou eventos, esteja ciente de que suas informações também podem ser coletadas e compartilhadas com esses terceiros. Recomendamos que você se familiarize com as políticas de privacidade desses terceiros para compreender a maneira como eles irão lidar com informações sobre você.
When choosing to “Send This Page” to a friend or colleague, SIGNOVE will ask for your name and e-mail address. We will automatically send you an email, only once, sharing the page you have indicated, but we will not use the information for any other purpose.
With regard to an application or employment consultation, whether it is posted on a SIGNOVE website or elsewhere, it is possible to provide us with information about you, such as a resume. We may use this information throughout SIGNOVE in order to direct your inquiry or consider you for employment purposes.
Monitoring or Recording of Calls, Chats and Other Interactions
Some online transactions may involve phone calls made by you or us. They can also involve online chats. Remember that SIGNOVE’s general practice is to monitor and, in some cases, record these interactions for team training or for quality assurance purposes, or to maintain evidence of a particular transaction or interaction.
Use of Information in the Social Computing Environment
SIGNOVE provides social computing tools on some of its websites to allow online sharing and collaboration between members who have registered to use them. These tools include forums, wikis, blogs and other social media platforms.
Protection of the Rights and Property of SIGNOVE and Others
We may also use your personal information to protect the rights or property of SIGNOVE, our business partners, suppliers, customers or others, when we have reasonable reason to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure will be necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order or legal process carried out on our websites .
Information for Business Partners
If you represent a SIGNOVE business partner, you can visit SIGNOVE websites specifically designed for SIGNOVE business partners. We may use information provided on that website to manage and develop our business relationship with you, the business partner you represent and general SIGNOVE business partners. For example, this may involve using your information to send your details to SIGNOVE’s business partner programs. It may also include sharing certain information with other business partners (subject to any confidentiality obligations that may exist), customers or potential customers of SIGNOVE. Regarding a specific transaction or program,
Information for Suppliers
If you represent a SIGNOVE supplier, you can visit SIGNOVE websites specifically designed for the use of SIGNOVE suppliers. We may use the information provided on these websites to enter or transact with you. For example, this may include sharing information with other SIGNOVE parties, SIGNOVE business partners, customers, carriers, financial institutions or government officials involved in the service. They may also be used to manage and develop our relationship with you, the supplier you represent, and other SIGNOVE suppliers in general.
Unless otherwise stated, our websites, products and services are not intended for children under the age of 16.
SIGNOVE will keep your personal information for as long as necessary to fulfill the purposes for which the information is processed or for other valid reasons to retain your personal information (for example, to fulfill our legal obligations, resolve disputes or enforce our agreements).
Your registration information will be maintained as long as your account or SIGNOVE-Id is active or as needed to provide your services. If you would like to request that SIGNOVE no longer use your registration information to provide services, please contact SIGNOVE using this form .
With respect to SIGNOVE Cloud services for which you are authorized to use by the SIGNOVE customer who contracts this service with SIGNOVE, your registration information may be maintained to meet certain requirements of that SIGNOVE customer.
SIGNOVE does not provide third party online advertisements on SIGNOVE websites, but SIGNOVE advertises SIGNOVE products and services on third party websites. Familiarize yourself with the privacy policies of these network advertisers or website operators to understand their advertising practices, including the type of information they may collect about your use of the Internet.
Some advertising networks used by SIGNOVE may be members of the Network Advertising Initiative (NAI)
Individuals can choose not to receive targeted advertising delivered through the advertising networks of NAI or EDAA members using the tools provided when visiting the following websites:
- Digital Advertising Alliance (DAA)
- Network Advertising Initiative (NAI)
- European Interactive Digital Advertising Alliance (EDAA)
In the United States and Canada, these SIGNOVE ads targeted at you will be identified by the AdChoices icon, as SIGNOVE participates in the Digital Advertising Alliance’s self-regulatory program on online behavioral advertising (see youradchoices.com and youradchoices.ca ).
- You can click the icon on the ads themselves to manage your preferences.
- Or, if you do not want this information to be used to deliver targeted ads, you can choose not to receive it by clicking here .
Please note that this will not cancel the sending of untargeted advertisements. You will continue to receive generic, non-targeted ads.
Links to third-party websites and third-party applications
To allow you to interact with other websites on which you may have accounts (such as Facebook and other social media sites) or participate in communities on such sites, we can provide links or integrate third-party applications that allow you to log in, publish the content or participate in communities on our websites.
We may also provide general links to other companies’ websites.
The use of these links and applications is subject to the privacy policies of third parties and you should familiarize yourself with them before using the links or applications. SIGNOVE is not responsible for the privacy practices or the content of these other websites.
Notification of changes
Privacy and access questions
The Customer can also contact us at:
SIGNOVE Data Protection Officer
Dom Pedro II Street, nr. 675, Silver District
Campina Grande / PB, CEP 58.400-565, Brazil – Telephone +55 83 3321-6367 or 3065 6367
In certain cases, the Customer may be able to view, edit or delete their personal information online. In the event that your information is not accessible online and you wish to obtain a copy of specific information provided to SIGNOVE, or become aware that the information is incorrect and wish to correct it, please contact SIGNOVE. Additional information on Client Rights can be found here.
If you no longer wish to receive marketing emails from SIGNOVE, the Customer should update their preferences here. For subscriptions, please follow the unsubscribe instructions provided at the bottom of each email.