STATEMENT OF SIGNOVE PRIVACY POLICY

This Privacy Policy Statement has been in effect since January 1, 2021.

At SIGNOVE, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with data protection laws applicable in all countries in which SIGNOVE operates.

 

This Privacy Policy Statement describes SIGNOVE’s general privacy practices that apply to personal information collected, used and shared by SIGNOVE about SIGNOVE customers, business partners, suppliers and other companies with which SIGNOVE has or contemplates a relationship of businesses, as well as individuals working for them. This Privacy Policy Statement does not apply insofar as SIGNOVE processes personal information on behalf of customers and under their control (such as a “processor”), such as Cloud Services or applications (“apps” ). It may apply to the collection of information related to authorized users of such services to the extent that SIGNOVE processes such information, in its own interests (such as “

 

This Privacy Policy Statement is complemented by SIGNOVE’s Online Privacy Policy Statement, which provides more information about the online context, including SIGNOVE’s HR recruitment. We may provide additional or more specific information about the collection or use of personal information on websites or about the collection or use of information related to a specific product or service.

Why and how does SIGNOVE collect and use your personal information?

 

SIGNOVE may collect your personal information as an individual for a variety of purposes, such as the following:

  • Accessing and using websites or other online services (including “applications”)

When entering one of the SIGNOVE websites or using an online service (where references to online services include mobile or desktop applications or “apps”), SIGNOVE will record the information necessary to provide access, for the operation of the website and so that SIGNOVE can comply with legal and security requirements related to the operation of the SIGNOVE website, such as passwords, IP address and browser settings. SIGNOVE also collects information about your activities during the visit to personalize your website experience, how to record your preferences and settings, and collect statistics to help SIGNOVE improve and further develop SIGNOVE websites, products and services.

 

  • Responding to a request for information, order or support

When contacting SIGNOVE (online or offline) submitting a request for information, to request a product or service, to provide support or to participate in a forum or other social computing tool, SIGNOVE collects the information necessary to fulfill your request, to grant access to the product or service, to provide support and to be able to contact you. For example, SIGNOVE collects your name and contact information, details about your order and your contract with SIGNOVE, the fulfillment, delivery and billing of your order and SIGNOVE may include customer satisfaction survey information . SIGNOVE maintains such information for administrative purposes, defending SIGNOVE’s rights, and in connection with SIGNOVE’s relationship with you.

By providing your name and contact information to register with such a request, the registration can serve to identify you when visiting our websites. To order most services and products, we request the registration of a SIGNOVE-Id. Registration can also allow you to customize and control your privacy settings.

 

  • Your use of SIGNOVE Cloud services

We collect information about your use of SIGNOVE Cloud services to enable the operation of product features, improve your user experience, customize our interactions with you, inform our customers about the general use of services and provide support, in addition to improving and developing our products and services. For details on the technologies employed by SIGNOVE, the personal information collected by SIGNOVE and how to control or block the tracking or deletion of cookies, see the SIGNOVE Online Privacy Policy Statement.

 

  • Contacting SIGNOVE customers, potential customers, partners and suppliers

In our relationship with customers or potential customers, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or position of their employees, contractors, consultants and authorized users) for contract management purposes , service, delivery of products and services, provision of support, billing and management of services or relationships.

 

  • Visitor Information

We register individuals who visit our websites and physical locations (name, identification and business contact information) and use camera surveillance for reasons of security and protection of people and belongings, as well as for regulatory purposes.

 

  • Marketing

Most of the information that SIGNOVE collects about you comes from SIGNOVE’s direct interactions with you. When registering for an event, SIGNOVE may collect information (online or offline) regarding the organization of the event and, during an event, such as participation in sessions and research results. SIGNOVE combines the personal information collected to develop aggregate analysis and business intelligence for the conduct of SIGNOVE’s business and for marketing purposes. You can choose to receive information by e-mail, phone or mail about SIGNOVE’s products and services. When visiting SIGNOVE websites or using SIGNOVE services, SIGNOVE may provide personalized information. The Customer can always opt-out of receiving personalized communication from SIGNOVE requesting the deletion of your registration here. For subscriptions, follow the unsubscribe instructions provided at the bottom of each email. More information can be found in the SIGNOVE Online Privacy Policy Statement.

When referring to the use of your personal information in connection with a request, order, transaction or contract (or in preparing for it) or to provide the services requested (such as through a website), we make such reference because it is necessary to entering into a contract with you.

 

When referring to the use of your personal information related to marketing, improvement or development of our products or services, for reasons of security or regulatory requirements in addition to your contract or request, we make such reference based on our legitimate interests, in legitimate interests of third parties or with your consent. When SIGNOVE collects and uses your personal information subject to EU Privacy Legislation, there may be consequences for your rights.

 

Sharing Personal Information

 

As a worldwide company offering a wide variety of products and services, with international business processes, management structures and technical systems, SIGNOVE has implemented worldwide policies, together with standards and procedures, for the consistent protection of personal information. As a worldwide company, we may share information about you with our subsidiaries worldwide and transfer it to other countries where we do business, in accordance with this Privacy Policy Statement.

 

Among the subsidiaries controlled by SIGNOVE, we only grant access to personal information based on the need for knowledge for the purposes for which this access will be granted. In some cases, SIGNOVE uses suppliers located in several countries to collect, use, analyze and otherwise process personal information on behalf of SIGNOVE.

 

When appropriate, SIGNOVE may also share your personal information with selected partners to help us provide products or services to you or your company, to fulfill your requests or with your consent. When selecting our suppliers and partners, we take into account your data manipulation processes.

 

If SIGNOVE decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve disclosing personal information to potential or actual buyers or receiving such information from sellers. It is SIGNOVE’s practice to require adequate protection for personal information in these types of transactions.

 

Please be aware that, in certain circumstances, personal information may be subject to disclosure to government agencies due to court proceedings, court order or legal process. We may also share your personal information to protect the rights or property of SIGNOVE, our business partners, suppliers or customers, and others, when we have reasonable reason to believe that such rights or property have been or could be affected.

 

International Transfers

 

The international space of SIGNOVE involves a large number of transfers of personal information between different subsidiaries, as well as to third parties located in the countries where SIGNOVE does business. Some countries have implemented transfer restrictions for personal information, for which SIGNOVE takes several measures, including:

 

Where necessary, SIGNOVE implements Standard Contractual Clauses approved by the EU Commission or similar contractual clauses in other jurisdictions. This includes transfers to suppliers or other third parties. You can find out about the EU Standard Contract Clauses here (content in English).

SIGNOVE complies with the APEC Cross-Border Privacy Rules System (CBPR) .

 

Information Security and Accuracy

 

We intend to protect your personal information and maintain its accuracy. SIGNOVE implements reasonable physical, administrative and technical protections to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information, such as credit card information, when transmitting such information over the Internet. We also require our suppliers to protect such information from unauthorized access, use and disclosure.

 

Retention Period

 

SIGNOVE will not retain personal information any longer than is necessary to fulfill the purposes for which it is processed, including processing security, compliance with legal and regulatory obligations by SIGNOVE (terms of retention established by law, auditing and accounting ), the resolution of claims and also the establishment, exercise or defense of legal claims in the countries where SIGNOVE does business.

 

Because circumstances may vary depending on context and services, the information provided in the Online Privacy Policy Statement or in a specific notice may provide more detailed information about the applicable retention terms.

How to contact SIGNOVE

 

If you have any questions regarding this Privacy Policy Statement, the Customer should contact SIGNOVE using this form . The Client’s message will be forwarded to the appropriate member of the SIGNOVE Data Privacy Committee, such as Data Protection Representatives (DPO) or members of their teams.

 

Where relevant, the controller of your personal information will be SIGNOVE Tecnologia, Rua Dom Pedro II, nº 265, Bairro Prata, Campina Grande, Brazil, 58.400-565, unless otherwise indicated. 

 

SIGNOVE will not be responsible for the treatment in the following situations:

  • Personal information processed in connection with a contractual relationship or in connection with the initiation of a contractual relationship with a specific SIGNOVE subsidiary. In this case, the person responsible for processing personal information will be the SIGNOVE contracting company, which is the legal entity with which you or your employer have or will have a contract.
  • Personal information collected at the physical location of a SIGNOVE subsidiary. In this case, that subsidiary will be responsible for the processing of personal information.

Your rights

 

The Customer may request access, update or correction and, in some circumstances, deletion of his personal information. The Customer also has the right to oppose direct marketing. You can access the application process here .

 

There may be additional rights in accordance with your local law applicable to processing. More information can be found here .

 

Right to File a Complaint

 

If you believe that our processing of your personal information is not compatible with applicable data protection laws, you can file a complaint:

 

Changes to SIGNOVE’s Privacy Policy Statements

 

SIGNOVE may update this Privacy Policy Statement periodically to reflect changes in SIGNOVE’s data governance practices. The revised Privacy Policy Statement will be posted here with an updated revision date. SIGNOVE recommends checking periodically for changes or updates. If SIGNOVE makes a substantial change to the SIGNOVE Privacy Policy Statement, SIGNOVE will post a notice at the top of this page for 30 (thirty) days. By continuing to use the SIGNOVE websites after such a review takes effect, SIGNOVE will consider that you have read and understood the changes.

YOUR RIGHTS

REGISTER A REQUEST FOR ACCESS TO THE HOLDER'S DATA

CONTACT OUR DATA PROTECTION BOARD

MAKING A RESPONSIBLE COMPLAINT OR CLAIM