At SIGNOVE, we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with data protection laws applicable in all countries in which SIGNOVE operates.
Why and how does SIGNOVE collect and use your personal information?
SIGNOVE may collect your personal information as an individual for a variety of purposes, such as the following:
- Accessing and using websites or other online services (including “applications”)
When entering one of the SIGNOVE websites or using an online service (where references to online services include mobile or desktop applications or “apps”), SIGNOVE will record the information necessary to provide access, for the operation of the website and so that SIGNOVE can comply with legal and security requirements related to the operation of the SIGNOVE website, such as passwords, IP address and browser settings. SIGNOVE also collects information about your activities during the visit to personalize your website experience, how to record your preferences and settings, and collect statistics to help SIGNOVE improve and further develop SIGNOVE websites, products and services.
- Responding to a request for information, order or support
When contacting SIGNOVE (online or offline) submitting a request for information, to request a product or service, to provide support or to participate in a forum or other social computing tool, SIGNOVE collects the information necessary to fulfill your request, to grant access to the product or service, to provide support and to be able to contact you. For example, SIGNOVE collects your name and contact information, details about your order and your contract with SIGNOVE, the fulfillment, delivery and billing of your order and SIGNOVE may include customer satisfaction survey information . SIGNOVE maintains such information for administrative purposes, defending SIGNOVE’s rights, and in connection with SIGNOVE’s relationship with you.
By providing your name and contact information to register with such a request, the registration can serve to identify you when visiting our websites. To order most services and products, we request the registration of a SIGNOVE-Id. Registration can also allow you to customize and control your privacy settings.
- Your use of SIGNOVE Cloud services
- Contacting SIGNOVE customers, potential customers, partners and suppliers
In our relationship with customers or potential customers, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or position of their employees, contractors, consultants and authorized users) for contract management purposes , service, delivery of products and services, provision of support, billing and management of services or relationships.
- Visitor Information
We register individuals who visit our websites and physical locations (name, identification and business contact information) and use camera surveillance for reasons of security and protection of people and belongings, as well as for regulatory purposes.
When referring to the use of your personal information in connection with a request, order, transaction or contract (or in preparing for it) or to provide the services requested (such as through a website), we make such reference because it is necessary to entering into a contract with you.
When referring to the use of your personal information related to marketing, improvement or development of our products or services, for reasons of security or regulatory requirements in addition to your contract or request, we make such reference based on our legitimate interests, in legitimate interests of third parties or with your consent. When SIGNOVE collects and uses your personal information subject to EU Privacy Legislation, there may be consequences for your rights.
Sharing Personal Information
Among the subsidiaries controlled by SIGNOVE, we only grant access to personal information based on the need for knowledge for the purposes for which this access will be granted. In some cases, SIGNOVE uses suppliers located in several countries to collect, use, analyze and otherwise process personal information on behalf of SIGNOVE.
When appropriate, SIGNOVE may also share your personal information with selected partners to help us provide products or services to you or your company, to fulfill your requests or with your consent. When selecting our suppliers and partners, we take into account your data manipulation processes.
If SIGNOVE decides to sell, buy, merge or otherwise reorganize businesses in some countries, such a transaction may involve disclosing personal information to potential or actual buyers or receiving such information from sellers. It is SIGNOVE’s practice to require adequate protection for personal information in these types of transactions.
Please be aware that, in certain circumstances, personal information may be subject to disclosure to government agencies due to court proceedings, court order or legal process. We may also share your personal information to protect the rights or property of SIGNOVE, our business partners, suppliers or customers, and others, when we have reasonable reason to believe that such rights or property have been or could be affected.
The international space of SIGNOVE involves a large number of transfers of personal information between different subsidiaries, as well as to third parties located in the countries where SIGNOVE does business. Some countries have implemented transfer restrictions for personal information, for which SIGNOVE takes several measures, including:
Where necessary, SIGNOVE implements Standard Contractual Clauses approved by the EU Commission or similar contractual clauses in other jurisdictions. This includes transfers to suppliers or other third parties. You can find out about the EU Standard Contract Clauses here (content in English).
Information Security and Accuracy
We intend to protect your personal information and maintain its accuracy. SIGNOVE implements reasonable physical, administrative and technical protections to help us protect your personal information from unauthorized access, use and disclosure. For example, we encrypt certain sensitive personal information, such as credit card information, when transmitting such information over the Internet. We also require our suppliers to protect such information from unauthorized access, use and disclosure.
SIGNOVE will not retain personal information any longer than is necessary to fulfill the purposes for which it is processed, including processing security, compliance with legal and regulatory obligations by SIGNOVE (terms of retention established by law, auditing and accounting ), the resolution of claims and also the establishment, exercise or defense of legal claims in the countries where SIGNOVE does business.
How to contact SIGNOVE
Where relevant, the controller of your personal information will be SIGNOVE Tecnologia, Rua Dom Pedro II, nº 265, Bairro Prata, Campina Grande, Brazil, 58.400-565, unless otherwise indicated.
SIGNOVE will not be responsible for the treatment in the following situations:
- Personal information processed in connection with a contractual relationship or in connection with the initiation of a contractual relationship with a specific SIGNOVE subsidiary. In this case, the person responsible for processing personal information will be the SIGNOVE contracting company, which is the legal entity with which you or your employer have or will have a contract.
- Personal information collected at the physical location of a SIGNOVE subsidiary. In this case, that subsidiary will be responsible for the processing of personal information.
The Customer may request access, update or correction and, in some circumstances, deletion of his personal information. The Customer also has the right to oppose direct marketing. You can access the application process here .
There may be additional rights in accordance with your local law applicable to processing. More information can be found here .
Right to File a Complaint
If you believe that our processing of your personal information is not compatible with applicable data protection laws, you can file a complaint:
- Directly with SIGNOVE through this form .
- For competent data protection authorities: